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1: Which credit cards do you accept? Question #1: Which credit cards do you accept? Answer: Visa and Mastercard cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Regretfully, American Express is not accepted. Question #2: Can I cancel the service? Answer: Yes, you can without any fees, as long as the service has not been received. If the service has already been processed but not in the field, there is a $25 processing fee. If the service is already in the field, we will attempt to cancel the service, but cannot guarantee that the cancellation will be made prior to the first attempt of the service. If the first attempt is made prior to the cancellation, there is no refund of the fee originally charged. Question #3: I canceled the service but I haven't received a credit yet. How long do credits take? Answer: We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Question #4: Why was I charged a late fee? Answer: Payment was not received within 30 days from invoice date. As stated on the bottom of the invoices, invoices over 30 days past due from the invoice date will be assessed a $10 per month finance/late charge. Question #5: How long does it take to complete the service? Answer: Due to so many variables, we are unable to give an accurate completion time on services. The following are services we offer (from the time we receive the service): Standard/Routine Service - first attempt is made within 4 days; Next Day/Rush Service - first attempt is made no later than the next day; and Same Day Service - first attempt is made that day. Question #6: Do you invoice for services? Answer: No. We request prepayment. Monday - Friday 9 am - 5 pm EST Tel: & Fax Toll Free: 800-747-0820 Electronic E mail - aals@american-legal.com Web http://www.american-legal.com |
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